Privacy Policy – Adufe Delights Crunch n Sips
Last Updated: January 2026
This Privacy Policy explains how personal data is collected, used, and protected when you interact with Adufe Delights Crunch n Sips and our digital platforms, including our main website and related brand services.
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently.
1. Information We Collect
We only collect information necessary to operate, improve, and deliver our services effectively:
- Personal Information: Name, phone number, email address, and delivery details provided when placing an order or contacting us.
- Payment Information: Payments are processed securely through trusted third-party payment providers. We do not store full card or banking details on our systems.
- Device & Usage Data: We may collect cookies, browser type, device information, and interaction data to improve website performance and user experience.
2. How We Use Your Information
Your information is used strictly to support and improve your experience with us:
- To process, confirm, and fulfill orders
- To manage delivery and customer support
- To send order updates and service notifications
- To share promotional offers and product updates (only where consent is given)
- To improve website functionality, services, and customer experience
- To comply with legal, tax, and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal data. Information may only be shared in the following cases:
- With trusted service providers such as payment processors, logistics partners, and hosting providers
- With marketing or communication platforms, only where you have given consent
- When required to comply with legal obligations or valid regulatory requests
4. Data Security
- We implement appropriate technical, administrative, and organizational measures to protect your personal data.
- Despite our efforts, no method of transmission over the internet or electronic storage is completely secure.
- We therefore cannot guarantee absolute security of your information.
5. Your Rights
You have full control over your personal data and may:
- Request access to the personal data we hold about you
- Request correction or updates to your information
- Opt out of marketing communications at any time
- Disable or manage cookies through your browser settings
6. Children’s Privacy
- Our services are intended for individuals aged 18 years and above.
- We do not knowingly collect or store data from minors.
7. Updates to This Policy
- We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
- Any updates will be posted on this page with a revised “Last Updated” date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
- Website: www.adufedelights.com.ng
- Email: tastytreats@adufedelights.com.ng
Adufe Delights Crunch n Sips – Return & Refund Policy
Last Updated: January 2026At Adufe Delights Crunch n Sips, we focus exclusively on our packaged wellness and beverage brands, including Calyx Tea (tea bags), Red Calyx Ice Tea (bottled drink), Cocalyx Chocolate, OatsnNuts, and NutraAya (bottled drink).
We are committed to delivering high-quality, safely packaged products. To ensure fairness and transparency, the following Return & Refund Policy applies to all purchases.
1. Eligibility for Returns
- Returns are only accepted if the product is damaged, defective, or compromised upon delivery.
- All products are sealed and quality-checked before dispatch.
2. Reporting Issues
- Any issue must be reported within 1 hour of delivery.
- Reports must include clear photographic evidence of the issue.
- Customers are encouraged to provide supporting photos for faster resolution and verification.
3. Refund Process
- Refunds are only issued after full verification of the reported issue.
- Approved refunds are processed within 7–14 working days to the original payment method.
- Refund requests without valid evidence or outside policy terms may be declined.
4. Late or Missing Refunds
- First, recheck your bank account.
- Contact your card issuer or bank, as processing delays may occur.
- If the refund is still not received after processing time, contact us at tastytreats@adufedelights.com.ng.
5. Sale Items
- Only regular-priced items are eligible for refunds.
- Discounted or sale items are non-refundable.
6. Exchanges
- We only replace items if they are defective or damaged.
- To request an exchange, email us at tastytreats@adufedelights.com.ng.
- Return address: 8 Olajubu Street, Ilupeju, Lagos, Nigeria.
7. Gifts
- If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the return is processed.
- If the item was not marked as a gift, refunds will be issued to the original purchaser.
8. Shipping Returns
- Returns must be sent to: 8 Olajubu Street, Ilupeju, Lagos, Nigeria.
- Customers are responsible for return shipping costs, which are non-refundable.
- If a refund is approved, return shipping costs may be deducted.
- We recommend using a trackable shipping service for high-value items.
- We are not responsible for items lost during return shipping.
9. Fraud Protection
- We reserve the right to investigate all return and refund requests.
- Fraudulent claims or misrepresentation will be rejected and may result in account restrictions.
Contact Us
For any questions or support regarding returns or refunds, contact us:
- Email: tastytreats@adufedelights.com.ng
- Website: www.adufedelights.com.ng
Adufe Delights Crunch n Sips – Terms and Conditions
Last Updated: January 2026Welcome to Adufe Delights Crunch n Sips. By accessing or using our website (www.adufedelights.com.ng) and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before making any purchase or using our services.
1. General
- Adufe Delights Crunch n Sips operates as a packaged wellness food and beverage brand offering products such as Calyx Tea (tea bags), Red Calyx Ice Tea (bottled drink), Cocalyx Chocolate, OatsnNuts, and NutraAya (bottled drink).
- By placing an order, you confirm that you are at least 18 years old or have obtained consent from a parent or legal guardian.
2. Orders
- All orders are subject to product availability.
- We reserve the right to accept, refuse, or cancel any order at our discretion, especially in cases of suspected fraud or misuse.
- Prices, discounts, and promotions may change without prior notice.
3. Payment
- Payments are processed securely through approved third-party payment gateways.
- You agree to provide accurate billing and payment information when placing an order.
- Orders are only confirmed after successful payment confirmation.
4. Delivery
- Delivery timelines are estimates and may vary depending on location, logistics partners, and external conditions.
- Adufe Delights is not responsible for delays caused by third-party delivery services beyond our control.
5. Returns & Refunds
- Returns are only accepted for damaged, defective, or incorrect products.
- Issues must be reported within 1 hour of delivery, supported with clear photographic evidence.
- Approved refunds are processed within 7–14 working days.
- Fraudulent or unverified claims will be rejected.
6. Intellectual Property
- All website content, including logos, images, text, product designs, and branding, is the property of Adufe Delights Crunch n Sips or its licensed partners.
- No content may be copied, reproduced, or used for commercial purposes without written permission.
7. Privacy
- Your personal data is handled in accordance with our Privacy Policy.
8. User Conduct
- You agree not to misuse our website or services.
- Prohibited actions include fraudulent activity, posting false information, or interfering with website functionality.
9. Limitation of Liability
- Adufe Delights Crunch n Sips is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
- Our total liability for any claim shall not exceed the value of the product purchased.
10. Governing Law
- These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.
- Any disputes shall be subject to the jurisdiction of Nigerian courts.
11. Changes to Terms
- We may update these Terms and Conditions from time to time.
- All updates will be posted on this page with an updated “Last Updated” date.
Contact Us
For questions regarding these Terms and Conditions, please contact us:
- Email: tastytreats@adufedelights.com.ng
- Website: www.adufedelights.com.ng
We believe healthy choices should feel satisfying, enjoyable, natural, and accessible, never restrictive.
- tastytreats@adufedelights.com.ng
- +234 901 546 6154
- @adufedelights
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